important information

• We require time to set-up and take down our equipment. This usually takes 15-20 mins either side of your booking and doesn't impede on the time allocated to your experience. You will still get the total amount of time booked.

• Included in the price of each booking is the cost of travel within a 20 mile radius from our base in Stratford-Upon-Avon. If you are looking to do your experience outside this radius additional travel costs will apply.

• Full payment is required upon receipt of the invoice and this holds your booking. You will receive a booking confirmation shortly after the invoice is settled. For bookings, payments are refundable up to 7 days prior to your experience date. Pay monthly terms will be sent via e-mail. 

• Gift cards are valid for 12 months from the time they are received and are non-refundable.

• On the day of your experience we will confirm whether or not we can go ahead. However from time to time the forecast can let us down and so if you're experience is affected by unexpected cloud on the night and we haven't completed at least 75% of the allotted time of your experience then we will redo your experience in full. (i.e. We won't redo if: 1hr experience - 45mins completed / 1.5hrs experience -  1hr 5mins / 2hr experience - 1.5hrs completed) 

• We also offer other alternative payment methods including a pay monthly option. Please ask about this by contacting us. 

• 6 allotted spaces are available per booking.

The images we see online, whether from the space based or large ground based telescopes are undoubtedly incredible, however there are a few things to consider about these images, compared to when observing these objects through a telescope:

Camera images (from telescopes) are long exposures, heavily edited, will have gathered light our eyes can't see (infrared and x-ray), are more sensitive to light than the human eye, some have been taken outside the disturbance of Earth's atmosphere and the equipment has been invested and developed for this specific purpose.

Viewing objects through a telescope is an incredible and mind blowing experience. It's the most natural, raw way you will see the planets, the moon, stars and anything else that resides amongst our cosmos. These sights are awe inspiring and we never know how it will effect people emotionally, some people cry, some people jump up and down and others have a smile from ear to ear.  

Please bare in mind, although you will not see images quite like the Hubble image, however what you do see through the telescope will leave you astonished and you will forever remember when you first saw them.