Important Information

• REFUND POLICY: Gift experiences are NON-REFUNDABLE and expire 12 months from the time you receive the gift card in the post. That's 365 days or 8760 hours to get booked in. 
• REFUND POLICY: Direct bookings (non-gift card related) NOVA will only offer a refund once at least 6 unsuccessful attempts have been made to complete your stargazing experience as it does typically take 1-6 attempts to go stargazing due to poor weather. After your 6th unsuccessful attempt has been made, if you’d like a full refund then please contact us directly - novastargazinguk@gmail.com or 07490706911. 

• We require 15-20 mins either side of the time of your booking for equipment set-up. This doesn't impede on the time allocated for your experience. You will still get the total amount of time booked.

• Included in the price of each booking is the cost of travel up to 50 miles from our base in Stratford-Upon-Avon, CV37 9DA. If you are looking to do your staragzing experience at a location that's further than 50 miles from this postcode then additional travel costs will apply. We also include space for up to 6 friends and family to attend your stargazing experience in the price. Additional people can join up to 12 in total and the prices for this are; £15 per adult or £10 per child (after 6 people (12 people max)

• Do you have a group that's larger than 12 please? Contact us.

• Full payment is required upfront for direct bookings and this secures your date with a booking confirmation sent out within 24hrs of payment being received. It is also required for gift experiences and your gift card will be posted once payment has been received. See above for our refund policy.  

• On the day of your stargazing experience we will confirm whether or not we can go ahead. However from time to time the forecast can let us down and so if you're experience is affected by unexpected cloud on the night and we haven't completed at least 75% of the allocated time then we will rearrange to do your experience again in order to complete it. i.e. We won't redo if: 

1hr experience booked-45mins has elapsed 

1.5hrs experience booked-1hr 5mins has elapsed

 2hrs experience booked-1.5hrs has elapsed.

• We also offer other alternative payment methods including a pay monthly option. Please ask about this by contacting us. 

The images we see online, whether from the space based or large ground based telescopes are undoubtedly incredible, however there are a few things to consider about these images, compared to when observing these objects through a telescope:

Camera images (from telescopes) are long exposures, heavily edited, will have gathered light our eyes can't see (infrared and x-ray), are more sensitive to light than the human eye, some have been taken outside the disturbance of Earth's atmosphere and the equipment has been invested and developed for this specific purpose.

Viewing objects through a telescope is an incredible and mind blowing experience. It's the most natural, raw way you will see the planets, the moon, stars and anything else that resides amongst our cosmos. These sights are awe inspiring and we never know how it will effect people emotionally, some people cry, some people jump up and down and others have a smile from ear to ear.  

Please bare in mind, although you will not see images quite like the Hubble image, however what you do see through the telescope will leave you astonished and you will forever remember when you first saw them.