Please reach us at novastargazinguk@gmail.com if you cannot find an answer to your question.
We provide stargazing experiences for people of all ages over the age of 6. Our knowledgeable Astronomer comes with a telescope which can be set up from your home or somewhere close to home and guides you through the night sky so you have more time exploring and less time to worry about how the telescope works and where to find objects, with what precious clear skies we have in the UK you don't want to miss the window of opportunity. We offer 1hr, 1.5hr and 2hr experiences, with each one having it's own particular focus on an aspect of the Universe.
We offer 6 spaces per booking, however we recommend 4 people as this gives you the optimal experience.
We require full payment upon receipt of invoice, however we do also offer a pay monthly option leading up to the date of your experience. All payments must be completed prior to the date of your experience.
If your experience can't go ahead due to dense cloud coverage or extreme weather events then we will re-book a new date with you and continue to do so until we are able to complete your experience.
We are happy to do your experience at home. We would recommend checking out our important information page to find out about good observing locations. This will help you decide if your home location is suitable. If you need any advise please get in touch.
If you need to cancel your experience for any reason then please let us know ASAP. Payments will be refunded unless there is less than 7 days before your experience or if you have purchased a gift card then unfortunately we don't refund payments.
Gift cards are valid for 12 months from the time you receive them.
Unfortunately we don't offer the hiring of telescopes. Our equipment is very specialist and it's our belief that having a guide to find the objects and then explain what you are observing and to guide you with specific techniques will improve your experience when using a telescope. Operating a telescope can be puzzling to anyone who hasn't used one before and with telescopes needing precision to work correctly you might spend more time trying to work the telescope than actually viewing objects without guidance.
Cloud forecasts can make mistakes from time to time, no-ones perfect. If during your experience it becomes too cloudy and we haven't managed to complete at least 75% of your experience time then we will rearrange with you to come back and finish it.
We operate our experiences in England/Scotland/Wales, wherever people want us to complete their experience. Our prices include travel within a 20 mile radius of our home base in Stratford-Upon-Avon and if you are further a field you can check out our fuel costs on our experiences page.
Our pay monthly option helps you spread the cost when booking an experience. There is 0% interest on the overall cost and this option is only available for experiences that are booked 3 months in advance. It works by simply dividing the cost of your chosen experience by the number of months before your booked date. Full payment is required before your experience date and unfortunately we don't offer this option on gift cards.