FREQUENTLY ASKED QUESTIONS

NOVA provides stargazing experiences :

-For private, 1-2-1, couples, families

-Small groups (up to 12), Large groups (12-40+) 

-Corporate events

-Weddings 

-Stargazing at schools

-Scout associations 

We also host public stargazing & astronomy events with our various partners (Experience Hampshire, Blyth Hall, and Missions Astro) across England and Wales.

and Live shows with our partners NOVA Astro & Earth.

Yes we travel.

NOVA operates it's stargazing experiences across England & Wales. We operate in every county and are happy to go where our customers want us to go. Check out where we have been before.

In the standard pricing of each experience we cover the cost of travel to any location within 50 miles of CV37 9DA and only require additional travel costs if a location is further than 50 miles from this postcode. To find out about additional travel costs - click here

Recommended area to avoid - Central city locations such as London (most locations inside of the M25), Birmingham, Manchester or any other city centre. This is due to the heavy light pollution that greatly diminishes celestial objects, in particular deep sky objects and constellations. We always want to give our stargazers the best time not an average time. 

Click here to see what you observe on a Night Of Visual Astronomy. 

Each month has a selection of celestial sights available whether that's the Moon, planets, star clusters, star systems, globulars, nebulae, or galaxies.

Personal & private experiences - Operating all year (Jan-Dec)

Check current availability - click here

Our Own Public Events (with Mission Astro) - (Jan-Mar) - click here

Experience Hampshire, Blyth Hall & other partners - various dates throughout the year - click here

Book here and include your preferred date/location at checkout. 

If you would like a guide on how to book and how our process works then click here.

Check our current availability.

Alternatively whatsapp, text or call us on 07490 706911 if you have any questions. 

Yes, we offer Stargazing Gift Vouchers that are valid for 12 months. 

If your gift recipient's location is beyond the 50 miles we include in the price, then you can decide to cover the additional travel costs. 

CANCELLATION POLICY

We require a minimum of 72 hours notice for cancellations. If you decide to cancel after this time then no refund will be offered. Please see below for our refund policy.

REFUND POLICY

Gift experiences (bookings from gift cards):

• These are NON-REFUNDABLE - gift cards contain an expiry date on the card. (This is usually post-dated to the time you will receive them or another specified date that has been agreed).
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Direct bookings for stargazing (non-gift card related):

• When will a refund be offered? After 6 unsuccessful attempts have been made to complete your stargazing experience (within a 12 month period) as it typically takes 1-6 attempts to complete an experience due to the weather. If you’ve had 6 unsuccessful attempt within 12 months, and you’d like a refund then please contact us directly, otherwise we can continue to rebook and try again. 
• When won’t a refund be offered? If you fail to rebook another 5 times after your original booking within the following 12 months, then unfortunately we won’t offer a refund. Also, if you decide to cancel any bookings less than 72 hours before a booked date. 
• No use of service - if you have paid and fail to contact us to rebook a date within 12 months of your original booking, no refund will be offered. 

No, you do not need any equipment. Feel free to bring your own telescope if you'd like and we will tour the night sky with our high-end equipment that we have invested in and our astronomer will guide you through the entire evening.

Yes we do. 

Please contact us directly via novastargazinguk@gmail.com or Whatsapp, text or call us to get a quote. 

Included in the standard price of a stargazing experience is space for an additional 5 friends & family to join you on your experience. You can add an extra 6 people (12 people max) for a small additional cost. 

We also offer group stargazing events/sessions (+12 people) as well as stargazing for schools, corporate events and weddings. Contact us for more information.

We require full payment up front at the time of booking unless you are paying via BACS then payment is required upon receiving an invoice. Once payment is made you will receive a booking confirmation and your date is secured. 

Please check above for our 'refund and cancellation policy'.

If you have arranged a 'spread the cost' option then your T&Cs and payment dates will be on the invoice. Any outstanding payments are required to be settled prior to the go ahead of your experience date. 

We provide a clear skies guarantee, so if your experience can't go ahead due to heavy cloud coverage (>50%) or extreme weather events then we will simply re-book a new date with you and continue to do so until we are able to complete your experience. 

The average number of attempts is 1-6 before we are able to complete someone's experience due to the weather. If your number of attempts goes beyond 6 then please refer to our refund policy above, as we will either offer another date or a refund if your circumstances fit our policy. 

We are happy to run your stargazing experience from home. If you need any advice on the suitability of your garden then please get in touch and we can assess it for you. 

Gift cards are valid for 12 months and each gift card has an expiry date found at the bottom of the card. This can be set to a date in the future if you are looking to buy your gift card in advance for a special occasion. This allows your recipient 365 days (366 if it's a leap year), that's 8750 hours, or 525,600 minutes to get booked in with us.

If your recipient books in their stargazing session with us and due to bad weather their rescheduled date goes beyond the expiry date then the recipient needn't worry as we will extend the expiry date to include the additional time. 

Unfortunately we don't offer the hiring of telescopes. Please check our telescopes page as you can hire from our recommended partners Rother Valley Optics. 

Forecasting systems are not perfect, so if when we arrive the weather isn't matching up to the forecasts we will reschedule and try again. 

However if during your experience it becomes too cloudy to continue then we will simply refund you for the time not completed, minus the cost of fuel. 

Refunds are only applicable to direct bookings.

Our spread the cost option can be useful if you don't have the money straight away or want to spread the cost to make a stargazing experience more affordable. There is 0% interest on the overall cost and this option is only available via BACS payments or for experiences that are booked 2 months in advance and for gift cards. Any outstanding payment are required prior to the date or booking. Click here to find out more.